Nexus Allied (operated by MiFin Services Philippines Inc., a company incorporated in the Philippines, together with its related entities, “we”, “us”, or “our”) provides outsourcing and business support services to Australian businesses.
We are committed to protecting your privacy and managing personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au .
What is Personal Information?
Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The types of Personal Information we may collect include:
- Name
- Business name
- Email address
- Phone number
- Job title or role
- Company details
- Any other information you choose to provide to us
How We Collect Personal Information
We may collect Personal Information through direct communication such as email, telephone, video calls, messaging platforms, and meetings. Personal Information may also be collected through website enquiry or contact forms, during client onboarding and service delivery processes, from publicly available sources, or through third-party platforms such as social media or business directories.
You are not required to provide Personal Information when browsing our website unless you choose to do so.
Why We Collect Personal Information
We collect Personal Information for the primary purpose of providing outsourcing, staffing, and business support services. This includes responding to enquiries, assessing suitability for our services, managing client relationships and contractual obligations, communicating operational or administrative information, and marketing our services where permitted by law.
We may also use your Personal Information for secondary purposes that are closely related to the primary purpose, where you would reasonably expect such use. You may opt out of marketing communications at any time.
Sensitive Information
Sensitive Information includes information or opinions about matters such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union or professional membership, criminal history, or health information.
We do not generally collect Sensitive Information. If we do collect Sensitive Information, it will only be with your consent, for the primary purpose for which it was collected, or where required or authorised by law.
Third Parties
Where reasonable and practical, we collect Personal Information directly from you. However, in some circumstances, we may collect Personal Information from third parties such as social media platforms, marketing and lead generation providers, or professional referral partners.
We do not guarantee the privacy practices of authorised third-party websites or platforms.
Cookies and Website Browsing
You may browse our website anonymously. We only collect Personal Information via the website if you voluntarily submit it, such as through a contact form.
Our website may use cookies and third-party analytics tools to improve website functionality, analyse traffic and usage, and support marketing and performance analysis. These tools do not collect information that personally identifies you.
You can manage or disable cookies through your browser settings.
Disclosure of Personal Information
Your Personal Information may be disclosed to our related entities and affiliated companies, to our operational teams and staff located in the Philippines who support and deliver our services, to technology service providers, contractors, and professional advisers, to third parties where you have consented to the disclosure, or where disclosure is required or authorised by law.
We take reasonable steps to ensure that overseas recipients handle Personal Information in a manner consistent with Australian privacy standards.
Security of Personal Information
We take reasonable steps to protect Personal Information from misuse, loss, unauthorised access, modification, or disclosure.
When Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. Certain records may be retained for a minimum of seven years where required by law or for legitimate business purposes.
Access and Correction
You may request access to the Personal Information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Requests should be made in writing. To protect your privacy, we may require verification of identity before releasing information.
Maintaining Information Quality
We take reasonable steps to protect Personal Information from misuse, loss, unauthorised access, modification, or disclosure.
You may request access to the Personal Information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Requests should be made in writing. To protect your privacy, we may require verification of identity before releasing information.
Policy Updates
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Complaints and Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle Personal Information, please contact us at:
Email: info@nexusallied.com
We will acknowledge and respond to privacy-related enquiries or complaints within a reasonable timeframe, generally within 30 days.